For Verbatim Products:-
Hong Kong Warranty Terms：
Within the warranty period, customers should bring the products with the original cash register receipt to the Customer Service Center to entitle the warranty services as listed below. If customers cannot provide a valid receipt/purchase invoice, charge of HKD150 per product is needed as handling & operation fees (cannot be refunded). If we confirm that the product is still within the warranty period, customers will entitle the warranty services.
Product replacement is your sole remedy under this warranty, and this warranty does not apply to normal wear or to damage resulting from abnormal use, misuse, abuse, neglect or accident, or to any incompatibility or poor performance due to the specific computer software or hardware used. VERBATIM WILL NOT BE LIABLE FOR DATA LOSS OR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, HOWEVER CAUSED, OR FOR BREACH OF ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Certain states do not allow limits on consequential damages, so these limitations may not apply to you.
For customers purchasing in Hong Kong and Macau, please contact the Customer Service Centre located in Hong Kong for any warranty services. Here is the contact detail:
**Special Notice**
The service & contact number of North Point Customer Service Centre will stop service from 1 April onwards.
Please call in advance if customer would like to visit North Point Service Centre for repair or maintenance service on or before 31 March.
We apologize for any inconvenience caused.
Address: Room 1304, Kwai Hung Holdings Centre, 89 King's Road, North Point, Hong Kong
Tel : (852) 2117 9716
Service Hours: 10:00 - 19:00 (Mon-Fri); 10:00 - 14:00 (Sat)
Closed on Sundays and Public Holidays
Please note that our Customer Service Centre will be officially relocated to the following new address effective from 1 April, 2021.
Telephone number and service hours will be renewed.
Address: Flat 2804A, 28/F, Cable TV Tower, 9 Hoi Sing Road, Tsuen Wan
Tel: (852) 2679 8268
Service Hours: 10:00-19:30 (Mon-Fri) ; 10:00-18:00 (Sat)
Closed on Sundays and Public Holidays
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| Product Categories | Warranty Period |
| Optical Media / OTG / USB Drives / Memory Cards | Lifetime limited warranty** |
| Portable Hard Drives / SSD | 3 year limited warranty |
| LED Lighting (exclude LED Desklamp) | 1 year limited warranty |
| Portable Batteries / Apple OTG Drives / Micro USB Cables / USB & Hub Chargers / Wireless Chargers / Car Chargers / Type C Hubs / Card Readers / Earphones / Keyboard & Mouse / LED Desklamp / Laptop Stand / Fan / Camera / Digital Clock Radio / Air Purifier | 1 year limited warranty |
| Lightning & Type C Cables / Multi- Cables / HDMI Cables / 3D Printing Materials / Media Share Wireless | 2 year limited warranty |
Taiwan Warranty Terms：
| Product Categories | Warranty Period |
| Optical Media | Lifetime limited warranty** |
| OTG & USB Drives / Memory Cards | 2 year limited warranty since 4/1/2020, for those purchased before 4/1/2020 not EOL items, one time replacement only on condition of providing purchase prove |
| Portable Hard Drives / SSD | 2 year limited warranty |
| LED Lighting (exclude LED Desklamp) | 1 year limited warranty |
| Portable Batteries / Apple OTG Drives / Micro USB Cables / USB & Hub Chargers / Wireless Chargers / Car Chargers / Type C Hubs / Card Readers / Earphones / Keyboard & Mouse / LED Desklamp / Laptop Stand / Fan / Camera / Digital Clock Radio / Air Purifier | 1 year limited warranty |
| Lightning & Type C Cables / Multi- Cables / HDMI Cables / 3D Printing Materials / Media Share Wireless | 2 year limited warranty |
Remark:
** LIFETIME LIMITED WARRANTY
Verbatim warrants this product to be free from defects in material and workmanship. Lifetime limited warranty is applied for the on-going products and for those end-of-life products, the warranty service is valid within 2 years after end-of-life. Customers should bring the products with the original cash register receipt to the Customer Service Center to entitle the warranty services.
Should any dispute arise, the decision of Verbatim shall be final.
